About Candice Bond
Product Manager: Customer Innovation, ShopriteX
Candice Bond is a Product Manager, leading product capabilities in customer innovation and strategic partnerships at ShopriteX, the digital innovation unit of the Shoprite Group of Companies.
Armed with a degree in Industrial Engineering from the University of Pretoria, she gained experience in research and consulting across financial services and customer experience design before joining ShopriteX, giving her a broad perspective on how people interact with complex systems. Today, she brings together research, design and technology to create digital solutions that make the everyday effortless for customers.
Talk topic
Checkers Xpress Smart Trolley: A First in South African Retail Innovation
Discover the story behind the Checkers Xpress Smart Trolley, built to make shopping frictionless for customers.
Seamlessly blending the digital and in-store experiences to support true omnichannel shopping, this talk will explore how design, technology and customer insight came together to deliver our in-store customers quicker shopping, personalised recommendations and real-time offers, zero budget anxiety and a no-queue frictionless checkout, saving them time, money and stress.
Through real case studies from the pilot rollout, the session will highlight successes and lessons learned. Expect practical takeaways on designing solutions that not only innovate, but truly resonate with the customers they serve.