'About Zanele Nhlapo
About
Zanele Nhlapo
Digital Product & Customer Experience Leader
MTN Group Fintech (MTN MoMo)
Zanele Nhlapo is a digital product leader at MTN Group Fintech, shaping digital financial services across multiple African markets.
Her career spans social sciences, business analysis, UX, design leadership and product management. This multidisciplinary journey shapes how she approaches products: understanding the problem, staying close to the customer and balancing customer value with business outcomes.
Talk topic
Lessons from Building Products Across Africa
“What building products across Africa taught me about asking better questions, getting it wrong and earning trust.”
Drawing from her journey from design into product leadership, Zanele explores how context, assumptions and proximity to customers shape the products we build — and ultimately, whether people trust them.
Lessons from Building Products Across Africa
“What building products across Africa taught me about asking better questions, getting it wrong and earning trust.”
Drawing from her journey from design into product leadership, Zanele explores how context, assumptions and proximity to customers shape the products we build — and ultimately, whether people trust them.
