Process Design Lead

Absa Personal and Private Banking

Fundile Nkosi is a Design Lead and Process Engineer with extensive experience leading multidisciplinary teams across UX, process engineering and business analysis.

She is passionate about customer experience, digital transformation and solving complex problems, with a strong focus on creating solutions that make a meaningful difference in people’s lives. Outside of work, Fundile enjoys planning, bringing people together and turning ideas into memorable experiences.

Fireside chat

How Can Fraud Prevention and Great Experiences Coexist?

In a world where digital fraud is becoming increasingly sophisticated, organisations face a constant balancing act between protecting customers and delivering seamless experiences. This conversation will explore how businesses can design security measures that not only safeguard users but also strengthen confidence and trust.

Panellists will discuss the concept of "good friction", the role of customer education, and how thoughtful approaches to authentication, verification, and risk management can support rather than hinder customer experiences. Through practical insights and debate, the session will challenge the notion that security and usability are competing priorities, exploring how organisations can use both to build stronger, more trusted relationships with their customers.

Talk topic

Talk topic