About Kulani Emelda Hlungwane
Group Senior Manager, Digital Experience MTN
Kulani Emelda Hlungwane is a seasoned UX and UI leader, digital experience strategist, and design thinker with over 20 years of experience across Telecommunications, Banking, and Broadcasting.
She currently serves as Group Senior Manager: Digital Experience - UI and UX at MTN, leading digital transformation initiatives that enhance user experiences across platforms.
Kulani’s expertise spans UX and UI design, customer experience strategy, service design, and digital transformation, with a focus on human-centered design, accessibility, and measurable business impact. She holds multiple postgraduate degrees in Innovation & Design Thinking, Multimedia Design, and Digital Transformation.
A committed mentor and thought leader, Kulani drives innovation, operational excellence, and customer-centric strategies, shaping the next generation of digital experiences.
Fireside chat
Is AI reshaping the role of Product teams?
Artificial intelligence is no longer a distant concept – it’s here, actively transforming how product teams design, build, and deliver. Teams are being challenged to rethink their roles, skills, and structures, as AI is prototyping, automating tasks, and amplifying individual output.
In this panel discussion hosted by Alfi Oloo, leaders from banking and telecommunications will unpack the profound shifts AI is driving across the product landscape. You can expect a candid conversation about the tension between speed and strategy, automation and empathy, and the evolving balance between individual contributors and managers.
Whether you're a practitioner, leader, or stakeholder, this session will equip you with insights to navigate the future of product work in an AI-driven world.
Co-panelists:
