About
Alfi Oloo
Co-panelists
.png)
.png)
.png)
Senior Product Designer
Absa Personal and Private Banking
Alfi is a thoughtful designer who believes the best learning happens in conversation. He gathers small groups, asks generous questions, and builds gentle structure so people can hear themselves, and each other, more clearly whether it's in a boardroom, over a cup of coffee or around a dinner table.
His work centres on mentorship, product design, and opening doors for young people. Above all, Alfi values conversation, clarity of thought, and community.
Fireside chat
Can Brand Trust Scale Across Ecosystems?
Talk topic
As customer experiences increasingly span platforms, partners, and interconnected services, trust is no longer built by a single organisation alone. This panel will explore what it takes to create and sustain trusted experiences across complex ecosystems where multiple brands, technologies, and stakeholders contribute to the customer journey.
From embedded services and strategic partnerships to data sharing and AI-powered experiences, the discussion will examine how organisations can deliver consistency, transparency, and accountability when customer trust depends on many moving parts rather than a single touchpoint. Drawing on real-world examples, panellists will unpack the opportunities ecosystems create, the risks they introduce, and whether trust can truly scale across organisational boundaries.
Co-panelists
Talk topic
